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mJams FAQ

What is mJams?

  • mJams is a music application, specially designed for mobile, and featuring the hottest local and international artists, albums and tracks, available to be streamed 24 hours a day 7 days a week.
  • mJams allows you to browse, stream and listen to songs on-the-go! You can also create your own playlist and share your favourite songs with friends on Facebook. Simply download the app onto any compatible smartphone with an Ooredoo SIM card to start using mJams today.

What are the main features of mJams?

Discover

  • The Discover function on mJams lets you to interact with your favourite international as well as the hottest local artists
  • Discover gives you access to:
  • Highlights: What’s hot right now
  • New Releases: The latest releases, updated daily
  • Popular Tracks: The most popular tracks played on mJams
  • Popular Albums The most popular albums played on mJams
  • Popular Playlists: The most popular playlists played on mJams
  • Popular Artists: The most popular artists played on mJams
  • We update Discover on a weekly basis so that you can easily stream the freshest artists, albums and tracks from local and international recording artists 24 hours a day 7 days a week.

Jamming

  • Jamming lets you stream your favourite channels directly from your phone.
  • Jamming works like a traditional radio station – without the disruptions and featuring the best of local and international artists and tracks.
  • Just choose your station and hit play, it’s that simple. Jamming has a selection of channels to choose from such as Pop, RnB, Workout, Party… right through to a selection of local music genres.
  • Wake up easier. Work out harder. Dance with more feeling or simply stream the top trending chill out tracks. Jamming has a music genre to suit all moods.

Music Player

  • mJams music streaming player allows you to access many easy to use functions to enhance your experience.
  • ‘Like’ and ‘Share’ let you express yourself by sharing your mJams experience with your friends on Facebook.
  • Dynamic Lyrics allows you to view the lyrics to particular songs with one simple swipe to the left, so that you can sing along to your favourite tracks.
  • Add a song to a playlist, mark it as a favourite or put it on shuffle with the touch of our easy to use buttons. Like the latest track from Bruno Mars? Simply hit the repeat function and that particular song will repeat as many times as you want until you decide to turn this function off. Add it to a Playlist and share it with your friends on Facebook. It’s that easy.
  • CRBT purchase: simply hit the caller ring back tone button and your request to purchase a FunTone corresponding to the song that you are listening to will be processed. You will receive an SMS notification confirming your purchase and you will be charged Ooredoo’s standard FunTones rates.
  • Shuffle mode: will let the you play any song at anytime

My Music

  • Control your music the way you want with your very own Playlists and selection of your Favourite tunes.
  • Playlists lets you take control of your listening experience and personalise your track and artist selection to express yourself. You can name your own playlists, add or delete songs and share your playlist with friends on Facebook.
  • Favourite allows you to mark any song you are listening to as your favourite so that you can conveniently locate it in your Favourite folder at any time.

Dynamic lyrics

  • Simply swipe left on the Now Playing screen to view the dynamic lyrics. Now you can sing along in time to your favourite tracks.

Profile

  • Create your own profile on mJams. As a user you can update your details directly from your phone. Edit your account settings, and add or edit your profile picture and username. My Features allows you to review current membership features that are available. You can also be social, and share your mJams experience with friends and family via Facebook.

Why is mJams only available with Ooredoo?

Ooredoo has Myanmar’s best 3G and 4G networks. When it comes to music streaming, as it uses the internet to play music, we have chosen a launch partner with the best possible internet speed.

How do I download mJams?

mJams is available to download from the Apple App Store and the Google Play Store:

  • Download from Apple App Store
    • Go to the Apple App Store
    • Search for mJams
    • Click on ‘Download mJams’.
    • Download mJams directly onto your smartphone
  • Download from Google Play Store:
    • Go to Google Play Store.
    • Search for mJams
    • Search for ‘mJams’.
    • Download mJams directly onto your smartphone

Do I need to have an Ooredoo number to use mJams?

  • mJams is only available for Ooredoo customers. So, if you have an Ooredoo SIM card and you have a smartphone, the first step is to download mJams from either the Ooredoo Zone or the Google Play Store.

Which mobile Operating Systems support mJams?

  • mJams will work on Android devices with a minimum of version 4.0 and above, as well as Apple devices running iOS version 7.0 or later.

How do I use mJams?

  • Login using your Ooredoo Myanmar number.
  • Have a valid mJams subscription (please see how to top up and subscribe to mJams Premium below in Top Up section).
  • Begin your music discovery.

How much does it cost to download mJams?

  • mJams is free to install directly from the Ooredoo Zone Portal – there is no cost, and the installation won’t consume any of the Internet on your smartphone.
  • If you chose to download mJams from the Google Play Store or Apple App Store, mJams is free, however you will be charged for Internet use (you can visit www.ooredoo.com.mm] for further details on Ooredoo’s market leading Internet rates).

How much does it cost to subscribe to mJams?

  • mJams is free to install directly from the Ooredoo website – there is no cost, and the installation won’t consumer any of the Internet on your smartphone.
  • When you enter the mJams application, you will need to select either the Daily or the Weekly Premium Plan
  • Once you subscribe to mJams, you will enjoy 7 days free
  • A Premium Weekly subscription costs 630Ks per week – giving you access to thousands of artists, albums and tracks that you can stream as much as you want over the course of your weekly subscription
  • A Premium Daily subscription costs 90Ks per day – giving you access to thousands of artists, albums and tracks that you can stream as much as you want over the course of your day-long subscription

What does my 630Ks get me?

  • You pay 630Ks to subscribe to the mJams service, and to have access to the music library. Once you have paid 630Ks, you can listen to the music via the Internet.
  • The price of 630Ks includes 5% government tax.

What does my 90Ks get me?

  • You pay 90Ks to subscribe to the mJams service, and to have access to the music library. Once you have paid 90Ks, you can listen to the music via the Internet.
  • The price of 90Ks includes 5% government tax.

Will there be a data cost?

  • You will pay for the data that is streamed to your phone. Music uses much less data than videos, however, so the cost will be less than if you were watching a music video.

Can I use mJams on WiFi?

  • mJams can be used on WiFi networks, however to log-in, you will need to have an Ooredoo phone number.

Can I browse mJams for free?

  • Once you have the app on your smartphone, you also have the option to browse mJams for free, and you can listen to up to five songs for free each month.

How do I access my 5 free songs?

  • Once you have the app on your smartphone, you can listen to up to five songs for free each month.
  • To continue to enjoy streaming the hottest international and local artists, albums and tracks, simply subscribe using the ‘Subscribe’ button on your profile page.
mJams isn’t working on my smartphone, what should I do?
  • Check if you have the correct Ooredoo Internet and APN settings on your smartphone.
  • Or, if your smartphone uses Android OS, check if it is version 4.0 or above. If the Android version is lower than 4.0, please upgrade the Android OS version to at least version 4.0 if supported by the phone model.
  • Or, try uninstalling and re-installing the mJams application from the Ooredoo Zone or from Google Play Store.

How do I unsubscribe?

  • You can unsubscribe from mJams Premium by selecting ‘Unsubscribe’ within the Help section of the app. Once unsubscribed from mJams you can re-subscribe at any time.

mJams charged me but I didn’t subscribe this week.

  • mJams has a convenient automatically renewing subscription. If you have been charged for a Premium subscription, it is because you have not chosen to unsubscribe. If you would like to unsubscribe from mJams Premium, simply select ‘Unsubscribe’ within the Help section of the app.

mJams isn’t streaming, what do I do?

  1. Check if you have the correct Ooredoo Internet and APN settings on your smartphone.
  2. Check that you have a valid mJams Premium subscription.
  3. Check that you have sufficient Top Up balance available for your mJams Premium subscription

I have entered my OTP three times and I can’t get into mJams, what should I do?

  1. The OTP might have timed out, depending on how long ago you received the OTP and entered this for verification. You can re-request another OTP using your Ooredoo number on the login page.
  2. The same OTP cannot be re-entered more than once. Login with your Ooredoo mobile number and request for another OTP.
  3. If you have requested more than three OTPs, you will need to wait for 30 minutes before requesting another.

The network quality is poor, I can’t stream mJams, what should I do?

  1. Note that you need to be within an Ooredoo network coverage area, or connected to WiFi, to use mJams.
  2. You can adjust your music streaming quality. Go to Profile and then Streaming Quality. Select either Medium or Low on both Mobile (3G/4G) and/or WiFi.

Can I share songs?

You can build playlist by selecting your favourite songs, and share your playlist to your social media account. If you hear a song you like, tap on the + sign, to add it to a playlist in the app. Share the link to your Facebook account to show your friends what you are listening to!

What is the difference between mJams and Ooredoo Zone?

The tracks available on Ooredoo Zone are for you to download and to own. With mJams, you will have access to many more songs that you can listen to via the Internet whenever you like. 

Will the Premium unsubscription still charge me a weekly subscription if I uninstall mJams?

  • If you uninstall mJams app from your phone, you won’t be automatically unsubscribed. You need to unsubscribe from the app before uninstalling to ensure that you won’t be charged when the subscription automatically renews.

Is the Premium service a recurring subscription?

  • The Daily and Weekly Premium services automatically renews. If you have enough credit, it will automatically renew after the designated period (1 day for Daily; 7 days for Weekly). If you do not enough balance, mJams will try to automatically renew your subscription until successful for 90 days.

If a customer adds songs to playlist can they listen with cache or still using data?

  • The Playlist function is there to curate your own experience. Adding a song to a playlist does not decrease or eliminate data usage. When a song caches in the app, it simply makes for a smoother experience.

How do I purchase a FunTone in mJams?

  • To purchase a FunTone, simply hit the caller ring back tone button and your request to purchase a FunTone corresponding to the song that you are listening to will be processed. You will receive an SMS notification confirming your purchase and you will be charged Ooredoo’s standard FunTones rate of 320Ks per funtone for a 30 days; and 1,100Ks to subscribe to the service for 30 days.
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